Again, tell the please contact the DTA Ombudsman and ask them to reopen the case.
If your client was DENIED his or her SNAP application for failure to complete the interview (“failure to complete the application process”) – but DTA called the wrong number – DTA should reopen the SNAP application back to the original date of application.You can also call the local DTA Office Director or Assistant Director if you cannot get through to the Ombuds Unit or do not get any response back. If you cannot get through, then call DTA Ombudsman office at 1-61.or email Ombuds Director Sara Craven at Tell the Ombuds what you think happened and include just the Agency ID (listed on all DTA notices) to help DTA look up the case. If the phone number listed is not the correct phone number and your client is within the 30 days application period, please call the DTA Assistance Line. (The Virtual Gateway is an internet portal designed by the EOHHS to provide the general public, medical providers, community-based organizations and EOHHS.If DTA called the wrong number for an interview, what should you do? Attached is a sample redacted SNAP appointment notice– the phone number that DTA is calling is the number listed on the right-hand side, right under the date. You can also see a copy of the notice on the My Account Page.
#Snap virtual gateway download
If they do not have the notice, they can download DTA Connect on a smartphone to look at it. How can you tell if DTA called the WRONG phone number for a SNAP interview?Īsk the client to look at the notice received from DTA that lists their scheduled appointment. (The automated dialer is not calling out for recertification interviews). This problem could also be happening for Virtual Gateway (online) applications, but DTA thinks it is primarily a SNAP paper application issue. This issue appears to be happening mostly for households that: a) filed a paper SNAP application, b) received SNAP or cash assistance in the past, and c) have changed their phone number since they were last on benefits (which is not unusual at all). The automated dialer is NOT consistently calling the most recent - or “primary” - phone number listed in the SNAP application. Georgia Gateway is the state government’s web portal for accessing assistance programs. However, we have found in a number of cases, DTA’s automated dialer appears to be using OLD PHONE NUMBERS that may be in the clients’ BEACON case record from when they got SNAP benefits in the past.
If the SNAP applicant picks up the phone call and accepts the call, a live DTA worker comes on the phone line to do the interview. An outbound DTA phone call automatically goes to the SNAP applicant on the date and time of the scheduled interview. Making the phone calls, DTA uses an “automated dialer” option. A few months ago DTA changed the process for the SNAP application interviews. We are writing to you today with a specific problem we need your help with.
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